Portuguese Support Consultant

JOB INDEX - 2 weeks ago - Job Mail

2 weeks ago

Portuguese Support Consultant

ARE YOU FLUENT IN PORTUGUESE? This established national concern based in CAPE TOWN, CBD needs you TODAY to join their team as a PORTUGESE CONSULTANT

EMPLOYMENT TYPE: PERMANENT


SECTOR: CALL CENTRE


BASIC SALARY: MARKET RELATED


START DATE: 2020


 


DUTIES:



  • Financial information, gaming advice, and review for additional offers, pro-active value adds

  • Customer relationship building and management by maintaining customer notes and paying attention to customer cues

  • Responding promptly and interact effectively with casino customers via a different number of channels, namely emails, webchats, social media.

  • You will be required to stay abreast with customer centre SLA’s as teamwork will be requiring to maintain and exceed the expectations set.

  • Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required) 


APPLICANTS MUST HAVE:



  • Completed Matric

  • Customer Service Experience

  • Previous  Call Centre work and advantage

  • Previous working experience in the online gaming industry is a definite advantage

  • Call Centre Agent: 1-2 years 


Meet all of the above?  Interested?  DON’T DELAY EMAIL TODAY TO sesethu@statusstaffing.com or telephone 021 421 1917 ask for Sesethu Gobelo.


 


If you’ve not heard back from us within 10 working days, please consider your application as unsuccessful for this role.
We will retain your credentials for future similar roles.