Debitor Collector – Randburg, Gauteng

JOB INDEX - 1 year ago - Job Mail

1 year ago

Debitor Collector – Randburg, Gauteng


Please Note:

If you do not fit the specification with the minimum requirements your application will not be accepted for this position.
Shortlisted candidates may be required to complete an Assessment or Test to demonstrate your knowledge of this position.


  • Debtors Collection experience within the Distance and Online Learning Industry

  • Experience on Pastel and a tracing system would be an added advantage

  • Excellent Customer Service skills

  • Excellent Written and Verbal Communication Skills

  • Attention to Detail

  • Ability to work under pressure

  • Grade 12/ Matric


Skills / Duties:

  • Call all students, contact these students until a PTP or payment has been made.

  • Pull an age analysis and work through this list systematically by ticking it off

  • If a monthly student has made a payment in the previous month, you must look at the outstanding balance and call them.
    The aim is to have accounts at up to date (at zero) by the end of the month.
    Regular payers can still be called and reminded, and also asked for referrals.

  • Add notes on the CRM system after each call AND fill the COLLECTIONS form and the call outcome.

  • If you receive an incoming query, update the CRM system.

  • Trace student where required

  • Adjust the debit order system and banking details as required.

  • Send debit order mandates when required and follow up by setting a follow up task.

  • Reach monthly collections target

  • Ensure inbox queries are up to date, assist with outstanding balances

  • Make sure all Follow Up Tasks on the CRM system are set correctly and actioned DAILY

  • Ensure that all students on Pastel are in the correct categories at all times.

  • If a payment has been made, make notes on the CRM system and move to correct category AND update Pastel Status

  • Load existing monthly students who request to go back onto D/O or who has changed banking details.
    Work out the outstanding balances from Pastel and adjust Realpay

  • Receive daily DC statement and check for cash payments.
    Adjust REALPAY accordingly.


Applicants must reside in RANDBURG, GAUTENG or surrounding area.

Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.


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